Shipping policy

Delivery Timeline:

Purchases are shipped from our warehouse in Delhi through reputed courier services. Please allow us the following number of days from receipt of your order:

For Domestic —

Standard Shipping: 4-6 business days

For Express Delivery: Please contact us on +91-9193655693 or mail us at contact@coordcanvas.com.

Working hours: Monday to Saturday | 9.30AM – 7.30PM

Anticipate the delivery of your order within a maximum time frame of 15 business days subsequent to the reception of your order confirmation email. Upon the dispatch of your order, an additional email notification will be sent to you, encompassing a tracking link for you to monitor its progress. Kindly allow a duration of 48 hours for the tracking information to become accessible.

Order not received:

If you do not receive your order within 20 business days after receiving the shipping confirmation email, we kindly request you to promptly contact us at contact@coordcanvas.com or call/whatsapp us on +91-9193655693, providing your name and order number. We will expedite an investigation into the matter on your behalf.

Shipping Charges:

coordcanvas extends the privilege of Free shipping throughout India on all orders regardless of your preferred payment method, be it prepaid or cash on delivery (COD).

Guidelines for Receiving Orders:

In our commitment to ensuring the flawless delivery of your orders through third-party shipping agencies, we place utmost importance on the condition in which the parcel arrives at your doorstep. If, unfortunately, you encounter a damaged, broken, or tampered package, we kindly request you to document the occurrence by capturing a video and images of the packaging. In such circumstances, we urge you to refrain from accepting the order. Please forward the recorded video, accompanying images, and order number to our designated email address. This will enable us to promptly address the matter and initiate any necessary claims with the shipping agency.

Warning:

A penalty may be charged if the shipping address is incorrect where in the address and zip / post / pin code do not match. The customer will, without exception, bear the cost of any such charges and/or fees. Please make sure your shipping address and postal codes are correct.

Please Note: In the event of re-shipment of the same order, customers will be responsible to pay reshipping charges.